sempertex

ALL BALLOONS SOLD UNINFLATED - HELIUM AVAILABLE IN STORE FOR EXTRA FEE | Free Shipping On Orders $250 and Up (Restrictions May Apply)

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Man standing next to a colorful balloon design in a store.

Our Promise to You | Balloons2Go Service Guarantee

At Balloons2Go, we take pride in delivering not only premium balloons but also outstanding customer service. Our team is committed to making your shopping experience smooth, reliable, and stress-free.

Customer Support Hours

Phone support: Monday–Friday, 9:30 AM – 5:00 PM (CST)
Online chat, email, and social media: Monday–Friday, 9:30 AM – 5:00 PM (CST)

If you ever have a question about your order, you can reach us by phone, email, chat, or social media—we’re always here to help.

Important Points to Note

All Sales Are Final
We do not offer exchanges or returns. Please review your order carefully before completing your purchase.
Order Accuracy
If an item is accidentally left out of your order, we will promptly ship the missing product at no extra cost once confirmed.
Shipping Responsibility
We carefully pack and fulfill every order. However, once your package leaves our store, we are not responsible for delays, damage, or loss caused during transit.

By placing your order, you agree to these terms. We appreciate your trust and thank you for choosing Balloons2Go as your balloon supply partner.

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Shipping Policy | Fast Balloon Delivery & In-Store Pickup

We work hard to process and ship your order as quickly as possible. Please allow up to 48 hours for processing before your order is shipped.

Weekend Orders: Orders placed on Saturday or Sunday will be processed the following Monday.
Expedited Shipping: Next Day Air and 2nd Day Air orders are also processed on Monday for weekend purchases.
Local Pickup: In-store pickup orders placed over the weekend will be ready for pickup the following Tuesday.

Our goal is to ensure every order is fulfilled accurately, packaged with care, and shipped promptly so you can create with confidence.

Shipping policy

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A wall of Tuftex balloons packaged in different color options.

Return & Refund Policy | Balloons2Go

We want you to feel confident when shopping with Balloons2Go. Please review our return and refund guidelines carefully before placing your order:

At Balloons2Go, all sales are final. We do not accept returns or exchanges on any purchases, including in-store and online orders.

However, we understand that mistakes can happen, and we’re committed to making it right when they do. Refunds or exchanges will only be issued under the following circumstances:

Wrong Item Shipped: If you receive an incorrect product, we will exchange the correct item.
Missing or Out-of-Stock Items: If an item is missing from your order or was unavailable at the time of fulfillment, a refund will be issued for that product.

🛍️ Please double-check your order carefully upon arrival. If there are any issues, feel free to reach out to us by email—we’re happy to help resolve them.

Please note:

All order concerns must be reported within 3 business days of receiving your package.
Items must be unused and in their original packaging to qualify for resolution.

⚠️ Friendly Reminder: Attempting to dispute a charge on a successfully delivered order is considered fraudulent and will be handled accordingly.

We truly appreciate your support of our small business and can’t wait to be part of your next celebration!

Return & Refund policy