Refund policy

We want you to feel confident when shopping with Balloons2Go. Please review our return and refund guidelines carefully before placing your order.

All Sales Are Final

At Balloons2Go, all sales are final. We do not accept returns or exchanges on any purchases, including in-store and online orders.

However, we understand that mistakes can happen, and we're committed to making it right when they do.

When Refunds or Exchanges Are Issued

Refunds or exchanges will only be issued under the following circumstances:

✅ Wrong Item Shipped: If you receive an incorrect product due to our error, we will exchange it for the correct item or issue a refund at our discretion.

✅ Missing Items: If an item is missing from your order, we will ship the missing item at no additional cost or issue a refund for that product.

✅ Out-of-Stock Items: If an item was unavailable at the time of fulfillment and we are unable to fulfill it, a refund will be issued for that product only.

How to Report an Issue

📧 Email us at info@balloons2go.net within 3 business days of receiving your package.

Please include:

Your order number
Photos of the product/packaging (if applicable)
A description of the issue

Items must be unused and in their original packaging to qualify for resolution.

What Is NOT Eligible for Refund or Exchange

❌ Change of mind or buyer's remorse
❌ Items that have been used, opened, or removed from original packaging
❌ Discounted, clearance, or sale items
❌ Seasonal items
❌ Foil balloons (all foil balloon sales are final)
❌ Accessories (pumps, ribbons, weights, tools, etc.)
❌ Damaged or defective foil balloons or accessories
❌ Orders placed with the incorrect shipping method or delivery address

Shipping & Processing

Processing Times:

Orders are processed within 48 hours of placement.
Weekend orders (Saturday/Sunday) are processed the following Monday.
Expedited shipping options (Next Day Air, 2nd Day Air) speed up transit time but do not change our processing schedule.

Shipping Delays: Once your order leaves our facility, shipping times and delays are out of our control. Delays caused by the shipping carrier, weather conditions, or other unforeseen circumstances are the responsibility of the carrier and are not eligible for refunds.

Shipping Costs: Shipping fees are non-refundable. If a refund is issued for a product, only the product cost will be refunded—shipping, taxes, and duties are not refundable.

Chargebacks & Fraudulent Disputes

⚠️ Important Notice:

Filing a chargeback or payment dispute for a product that has been confirmed as delivered constitutes fraudulent activity.

If you have a concern about your order, please contact us directly at info@balloons2go.net before filing a dispute with your bank or credit card company. We are committed to resolving issues fairly and professionally.

Balloons2Go reserves the right to pursue appropriate remedies for fraudulent chargebacks, including but not limited to:

Providing delivery proof and evidence to your financial institution
Banning future purchases
Public disclosure of fraudulent activity in accordance with applicable laws

We ask that you honor the transaction you made, just as we honor our commitment to delivering quality products and service.

In-Store Purchases

Items purchased in-store are subject to the same all sales are final policy as online orders.

Exchanges may be offered at the discretion of store management for the same brand, size, and value only. Exchanges for different brands, sizes, or values are not permitted.

Contact Us

If you have any questions or concerns about your order before or after purchase, please contact us:

📧 Email: info@balloons2go.net
📞 Phone: 682-352-7781
📍 Location: 5026 Trail Lake Dr, Fort Worth, TX 76133

Store Hours:
Mon-Fri: 9:30am - 5:30pm
Sat: 9am - 3pm
Sun: Closed

By placing an order with Balloons2Go, you acknowledge and agree to these terms.

We truly appreciate your support of our small business and can't wait to be part of your next celebration! 🎈

Balloons2Go Service Guarantee: Professional Support

At Balloons2Go, we prioritize the success of your event business. Our Fort Worth team provides the specialized support that high-volume decorators and balloon artists require. We go beyond simple order fulfillment to ensure your Balloon Supplies are managed with professional precision.

When is Our Distribution Team Available?

Our experts are available to assist with order technicalities, inventory checks, or shipping inquiries during our standard business hours. All times are Central Standard Time.

Professional Support Hours: Monday to Friday, 9:30 AM to 5:00 PM
Direct Contact Channels: Reach us via phone, online chat, or email
Our Service Promise: We aim for rapid resolution of all professional inquiries to keep your installation schedule on track

The Balloons2Go Quality Commitment

Every product leaving our Fort Worth warehouse undergoes a strict quality inspection. We specialize in helium-grade latex and high-tensile foil shapes that meet the rigorous demands of the event industry. While we maintain a firm final sale policy to protect inventory integrity, our primary goal is your total confidence in every procurement.

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Shipping and Local Pickup: Professional Fulfillment

We prioritize rapid fulfillment for all Balloon Supplies. Most orders ship within 48 hours (excluding weekends) to ensure your event timeline stays on schedule.

Logistics and Processing Timelines

Standard Processing: Orders are fulfilled within 48 hours of placement.
Weekend Orders: Purchases made Saturday or Sunday are processed the following Monday.
Expedited Shipping: Next Day and 2nd Day Air orders follow the Monday processing schedule for weekend purchases.

Fort Worth Warehouse Pickup

For our local North Texas partners, we offer convenient in-store pickup at our Fort Worth warehouse. Orders placed over the weekend will be ready for pickup the following Tuesday. We carefully package every shipment of helium-grade latex and high-tensile foil to ensure it arrives in professional condition for your next installation.

Shipping policy

Return and Refund Policy: Professional Standards

Balloons2Go maintains a strict inventory protocol to ensure every decorator receives pristine, professional-grade products. Please review our distribution guidelines below before finalizing your procurement of Balloon Supplies.

Final Sale and Inventory Integrity

At Balloons2Go, all sales are final. We do not accept returns or exchanges on any purchases. This includes both our local Fort Worth warehouse pickups and our nationwide shipping orders. By maintaining a no-return policy, we guarantee that all helium-grade latex and high-tensile foils remain in factory-sealed, professional condition for every customer.

Resolution for Distribution Errors

We understand that logistical mistakes can happen. We are committed to correcting any internal errors under the following specific circumstances:

Incorrect Item Shipped: If you receive a product that does not match your order, we will exchange it for the correct item.
Missing or Out-of-Stock Items: If an item is missing from your shipment or was unavailable at the time of fulfillment, a refund will be issued for that specific product.

Important Reporting Guidelines

To qualify for a resolution, you must adhere to the following professional protocols:

Reporting Window: All order concerns must be reported via email within 3 business days of delivery.
Product Condition: Items must be unused and remain in their original professional packaging.
Chargeback Policy: Attempting to dispute a charge on a successfully delivered order is considered fraudulent activity. We handle all such cases through formal legal and collection channels.

We appreciate your trust in Balloons2Go as your primary partner for professional balloon distribution.

Return & Refund policy