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ALL BALLOONS SOLD UNINFLATED - HELIUM AVAILABLE IN STORE FOR EXTRA FEE | Free Shipping On Orders $250 and Up (Restrictions May Apply)

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Man standing next to a colorful balloon design in a store.

Our Promise to You | Balloons2Go Service Guarantee

At Balloons2Go, we take pride in delivering not only premium balloons but also outstanding customer service. Our team is committed to making your shopping experience smooth, reliable, and stress-free.

Customer Support Hours

Phone support: Monday–Friday, 9:00 AM – 3:00 PM (CST)
Online chat, email, and social media: Monday–Friday, 8:30 AM – 5:00 PM (CST)

If you ever have a question about your order, you can reach us by phone, email, chat, or social media—we’re always here to help.

Important Points to Note

All Sales Are Final
We do not offer exchanges or returns. Please review your order carefully before completing your purchase.
Order Accuracy
If an item is accidentally left out of your order, we will promptly ship the missing product at no extra cost once confirmed.
Shipping Responsibility
We carefully pack and fulfill every order. However, once your package leaves our store, we are not responsible for delays, damage, or loss caused during transit.

By placing your order, you agree to these terms. We appreciate your trust and thank you for choosing Balloons2Go as your balloon supply partner.

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Shipping Policy | Fast Balloon Delivery & In-Store Pickup

We work hard to process and ship your order as quickly as possible. Please allow up to 48 hours for processing before your order is shipped.

Weekend Orders: Orders placed on Saturday or Sunday will be processed the following Monday.
Expedited Shipping: Next Day Air and 2nd Day Air orders are also processed on Monday for weekend purchases.
Local Pickup: In-store pickup orders placed over the weekend will be ready for pickup the following Tuesday.

Our goal is to ensure every order is fulfilled accurately, packaged with care, and shipped promptly so you can create with confidence.

Shipping policy

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A wall of Tuftex balloons packaged in different color options.

Return & Refund Policy | Balloons2Go Orders & Exchanges

We want you to feel confident when shopping with Balloons2Go. Please review our return and refund guidelines carefully before placing your order:

Refunds: Refunds for returned shipped items are issued only after the product has been received at our facility and successfully processed.
Customer Responsibility: Customers are responsible for return shipping costs as well as the original shipping fees. Only the product cost will be refunded.
Restocking Fee: A 25% restocking fee applies to all returns or exchanges.
Condition of Items: Returned or exchanged items must be in their original packaging and show no signs of use.
Final Sale Items:
Discounted items
Seasonal products
Foil balloons and accessories
are final sale and cannot be returned or exchanged.
Exchanges: In-store purchases may be exchanged for the same brand, size, and value. Exchanges across different brands are not permitted.
Defective Products: We do not accept returns or exchanges for damaged or defective foil balloons or accessories.

⚠️ Note: Disputing a charge for a product successfully delivered is considered fraudulent and will be addressed accordingly.

Return & Refund policy